In a 10/03 grocery slip‑and‑fall, I issued a preservation demand for CCTV (14:32–15:10) and sweep logs within 24 hours, yet plaintiff’s counsel still alleged delay. How are you timing and documenting these notices (service method, acknowledgments, follow‑ups) to reduce adverse‑inference exposure and avoid spoliation fights later?
I’ve had fewer spoliation fights by getting a real-time verbal acknowledgment first: call store/AP and have them say they’re holding ‘14:32–15:10’, then fire off a same‑day summary email (cc risk) and drop certified mail so the file shows two timestamps within 24 hours. If they won’t confirm, I memorialize the refusal in the email subject line. Do you log the caller’s name/role and time in the claim notes?
I email AP and legal, requesting written ‘video locked until [date]’ confirmation. CC corporate risk?