Navigating Large Claims Adjustments

I’ve recently been dealing with a particularly complex claim involving extensive water damage in a commercial building. The initial assessment revealed structural issues that weren’t evident at first glance, which has made the valuation process tricky. I’m interested in hearing how others tackle these challenging assessments and manage client expectations amidst the unforeseen complications.

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It can really help to set up a detailed communication plan with the client from the start; i’ve found that walking them through the process and involving them in the assessment helps manage their expectations… Just remember, even with transparency, surprises can still pop up.

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